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Ticket
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Hello,
This is Alen. You’ve replied to me asking to put this here so you can help me out. See your reply below:
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Hey there & thanks for purchasing!That sounds indeed weird. Have you tried to disable any other 3rd party plugin to make sure this isn’t a compatibility issue? If this does not help, post this up on our support forum at hellominti.com so we can check out your installation. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials. Our support team will be glad to assist you.
Thank you!
———————————————————–To answer your question, yes. I did try to deactivate plugins to see if there are dependency issues, etc., but the answer was negative (still did not work).
There is an outstanding update available and it doesn’t allow us to update since we don’t have the license. Please go ahead and update if you will so that might fix the issue most likely.
I will reply as private with my credentials.
Thanks,
Alen
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